Proof of address 2

Hello, please I have submitted proof and address 2 time but was rejected even though I supplied correct information. What is wrong.

Dear @agathis-adjurer-2, thank you for joining the community. We regret to note this. However, we would need to check further into your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Thanks for your response. I have tried to reach you through the live chat but I was always responded to by the chatbot and there is no way to chat with a customer care representative.
If you have changed the feature please direct me.


Hello @agathis-adjurer-2. Thank you for your reply. We are sorry for this inconvenience. Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the number of customers in attendance. You can also refer to the below article about Live Chat for more information.