Resolution Timeframe

Hello Deriv Community,

Have you ever had any issues and reached out to our contact support through Live Chat?

Yes? Great! You are right. For any inquiries about the products, services, and/or anything about the platform, you are welcome to reach out to our customer support team via Live Chat.

However, some cases which require further checks and review will be conducted by designated teams before we can advise further. Usually, the department will take 1 to 3 working days for the relevant department to do the necessary checking and get back to you via email accordingly.

We totally understand your concern with regard to the issue raised, however, we would really appreciate your kind patience during the investigation timeframe since we want to provide the best assistance that we can to all of our clients.

Hope the above information is helpful for everyone.

If you have any further queries, please do not hesitate to contact our Live Chat support for assistance.