Account Verification goes wrong

Doesn’t want me to verify my account. What can I do.?

1 Like

@bechase-acridyl-2 ,. In this instance, you are allowed to keep on trading till when deriv decide to request for verification.
I advise that you prepare your documents ready so that you can tender them when requested.

1 Like

Hi bechase-acridyl-2,

Please, be informed that at this point we do not request authentication and you may keep trading. In addition, kindly have a look at the link below, it will explain some cases when we request authentication.

https://community.deriv.com/t/when-do-i-need-to-authenticate-or-age-verify-my-account/27413

Thank you for being part of our Deriv community!

How to unlock the camera todo selfie ?

Hello, @bulbels-affined-2. Thank you for joining the community! Please be advised that you need to enable the camera option from your mobile’s settings. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.