Hello @arborer-adapter-2. Welcome to the community! Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the number of customers in attendance. You can refer to the following article for more information.