Payments & Transactions

Hi Deriv Community Members, Please be advised, that your crypto deposit should get enough confirmations in the blockchain before it can be credited into your Deriv account. The amount of confirmations depends on the cry…

Hi Deriv Community Members, :bulb: If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all …

Dear Deriv Community Members, Kindly take note that clients are not allowed to share payment methods with another user for both deposit and/or withdrawal as this is against our Terms and Conditions. And if you share th…

Hi Deriv Community Members, :bulb: AstroPay is an online payment service known as an E-wallet. Here is the guideline on how to deposit the funds using the AstroPay payment method Step 1 : Enter the amount you would …

Hello Deriv Community, You can cancel your Deriv P2P orders under the following circumstances: Buyer: If you’re the buyer, you can cancel an order only when it is active and still in the pending stage (you have not con…

Hello Deriv Community, If your E-wallet account has been closed or disabled, please contact us via live chat and send us a screenshot from the E-wallet email to confirm that your E-wallet account has been closed/disable…

Hello Deriv Community, Here are some of the more common reasons why you can’t find a payment agent on your cashier page: The payment agent was delisted from the cashier page. It might have been the payment agent’s de…

Hello Deriv Community, DP2P is Deriv’s peer-to-peer exchange service. With Deriv P2P, you can easily make deposits and withdrawals into your Deriv account. There will be options for you to buy or sell Deriv credits in…

Hello Deriv Community, It’s very frustrating to get your crypto withdrawal order rejected. Here is a list of the most common reasons why this might happen: You’ve used an invalid crypto address Make sure you use the…

Hello Deriv Community, For Chipper Cash, the minimum limit is 10 USD and the maximum limit is 250 USD per transaction. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. …

Hello Deriv Community, We will process any withdrawal request within 24 hours. The withdrawal time is subject to your payment method and your account status. If you requested a withdrawal via e-wallet, it takes 24…

Hello Deriv Community, We have permanently removed the Beyonic payment method from our platform. If you have used Beyonic, please use a different payment method for your deposit and withdrawal. You can register a ne…

Hello Deriv Community, Please note that the withdrawal timeframe for bank transfers is 2 to 5 working days; some might take up to 15 working days. We process all your withdrawals within 1 day. However, the processing t…

Hello Deriv Community, If your crypto deposit is unsuccessful and your funds have been deducted from your end, you need to wait for 3 confirmations from your crypto wallet with your Hash ID. For uncredited crypto depos…

Hi Deriv Community Members, :bulb: Have you ever wondered what is the difference between Skrill and Skrill 1-Tap? The only difference is Skrill 1‐Tap is a single‐click payment service that enables you to automatical…

Hi Deriv Community Members, :bulb: If your withdrawal via VISA Card has been processed on our Deriv’s end but rejected by your bank. Kindly contact us after 15 working days from the day your VISA Card withdrawal has …

Hi Deriv Community Members, :bulb: Things you need to be aware of when you are going to withdraw using crypto. Do not enter an address linked to an ICO purchase or crowd sale. If you do, the ICO tokens will not be cr…

Hi Deriv Community Members, :bulb: AWEPay is a local bank transfer payment method where you can able to select your preferred local bank to deposit and withdraw. Here are the steps on how to withdraw funds using AWEP…

Hi Deriv Community Members, :bulb: Here are the steps on how to deposit into your account : Step 1 : Log in to your Deriv account and click on the cashier. Step 2 : Select your preferred payment method to deposit S…

Hi Deriv Community Members, :bulb: Here are the steps on how to withdraw funds from your account : Step 1 : Log in to your Deriv account and click on the cashier. Step 2 : Select withdrawal and click on request auth…

Hi Deriv Community Members, :bulb: Once requested, you can cancel a cryptocurrency payout from your end. Here are the steps on how to cancel it. Step 1: Ensure to switch the account to your crypto account. Step 2: Go …

Hi Deriv Community Members, :bulb: Have you been curious why your funds in balance are still appearing even after you made the withdrawal request? This is because the withdrawal funds from your balance would not immed…

Hi Deriv Community Members, :bulb: Here are the steps on how to edit the ads for sell/buy orders in Deriv P2P Step 1 : Click on the Cashier page and choose Deriv P2P Step 2 : Click on My ads and select edit from the…

Hi Deriv Community Members, :bulb: Now, you can check more information about the payment agent using our cashier page as per the image below : Based on the new layout, you can view Payment Agent’s Telegram link, pay…

Hi Deriv Community Members, :bulb: If you made a deposit to the payment agent and if the payment agent is unresponsive, please ensure the following steps you have taken before contacting us : Contact the payment age…

Hi Deriv Community Members, :bulb: Unfortunately, we don’t offer Paypal payment method in our platform. We support a variety of deposit and withdrawal options. Learn more about our payment methods and how to use them v…

Hi Deriv Community Members, :bulb: Here is the guideline on how to withdraw the funds using Coinspaid payment method Step 1: Select withdrawal and click on request authentication email. Step 2: You will receive a v…

Hi Deriv Community Members, :bulb: You can always check the successful withdrawals on your statement page. However, for fiat accounts, do you know that you can also view/check the pending, processed, and even canceled/r…

Hi Deriv Community Members, :bulb: OnlineNaira is an E-wallet payment method. Now you can make instant deposits with your local OnlineNaira e-wallet with a minimum deposit of 10 USD and the maximum deposit is 1000USD …

Hi Deriv Community Members, :bulb: Tether is a blockchain-enabled platform designed to facilitate the use of fiat currencies in a digital manner. But do you know what is the difference between eUSDT and tUSDT ? eUSD…